Insurance Management Center - ssb - File a New Shipping Claim

2024 Holiday Hours
Our office will be closed on Wednesday, December 25th and will re-open on Thursday, December 26th at 7:30AM PST. Additionally, for the New Year, our office will also be closed on Wednesday, January 1st and will re-open on Thursday, January 2nd at 7:30AM PST. Claim processing will be delayed during the Holiday week and during the New Year celebration while our office is closed.

File a New Shipping Insurance Claim

Use the form below to search for your insured shipment. These details will be used to pre-fill your claim form with the original shipment information.
If the shipment you are looking for is not found it does not indicate that your shipment was not insured.
You can start a blank claim form by clicking here.

Lookup Your Insured Shipment

Tracking Number:*

Shipment Date:*

Cancel lookup and start a blank claim form by clicking here.

Déposer une nouvelle réclamation d'assurance

Utilisez le formulaire ci-dessous pour rechercher votre envoi assuré. Ces détails seront utilisés pour préremplir votre formulaire de réclamation avec les informations d'expédition originales.
Si l'envoi que vous recherchez n'est pas trouvé, cela n'indique pas que votre envoi n'était pas assuré.
Vous pouvez créer un formulaire de réclamation vierge en cliquant ici.

Rechercher votre envoi assuré

Numéro de suivi:*

Date d'expédition:*

Annulez la recherche et créez un formulaire de réclamation vierge en cliquant ici.

File a New Shipping Insurance Claim

Please complete the claim form below.

*LOSS Claim Note: All LOSS claims for shipments sent via the USPS or consolidator - If the claim is for a lost package, the Insured must wait 20 calendar days (for Domestic shipments) or 40 calendar days (for International shipments) before filing claim with Shipsurance.

*DAMAGE Claim Note: All packaging material and damaged goods must be kept in the original form as received. The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete.

If you have any questions, do not hesitate to contact us.

Search for an insured shipment to pre-fill the claim form. Search for an insured shipment to pre-fill the claim form (FRENCH).

* Denotes Required Fields

Payee Contact Information - This is the person that purchased the insurance.

Full Name:*

Address:*

City:*

State:*

Please select "OTHER COUNTRY" if outside of the U.S.A. or Canada

Zip/Postal Code:*

Country:*

Phone Number:*

(XXX-XXX-XXXX)

Email Address:*

IMPORTANT All claim communication is sent to this email address.

Nom complet:*

Adresse:*

Ville:*

Etat:*

Veuillez sélectionner "AUTRE PAYS" si en dehors des États-Unis ou du Canada

Zip / code postal:*

Pays:*

Numéro de téléphone:*

(XXX-XXX-XXXX)

Adresse électronique:*

IMPORTANT Toutes les communications de réclamation sont envoyées à cette adresse e-mail.

Claim Information

Claim Type:*

Carrier:*

Carrier Service Name:

(1st Class, Ground, Express, etc)

Consignee Full Name:*

This is the recipient.

Destination Address:*

Destination City:*

Destination State:*

Please select "OTHER COUNTRY" if outside of the U.S.A. or Canada

Destination Zip/Postal Code:*

Destination Country:*

Consignee Phone:

(XXX-XXX-XXXX)

Invoice Number:*

Invoice #, eBay Id, Receipt #, etc.

Shipment Date:*

Date Loss Discovered:*

Claim Contents:*

200 characters or less

Claim Description:*

400 characters or less

Tracking Number:*

Tracking or customs number

Was a claim filed directly with the carrier?

Total Claim Amount:* If the shipping/freight was insured, include the amount in the total

Claim Payment Method

Payment Type:*

Please select the method you would like your claim to be paid.

Emailed Check

We are happy to offer Emailed Checks as an option for paying claims. With an Emailed Check, we send you a real check via email. You print it out and deposit it like a normal check.

Tell Me More About Emailed Checks

Q: What’s an Emailed Check (eCheck by Deluxe)?
A: Don’t let the "e" confuse you. An eCheck is just a check. We do a couple of things differently, so you can get your funds quicker. You’ll be emailed a link to your check, walked through the prompts to print your check, and cash or deposit your check as normal. An eCheck is just a check that you can print directly.

Q: Okay, so how do I deposit an eCheck?
A: Like any other paper checks you’ve received, you’ll be able to deposit a Deluxe eCheck the same way. Deposit at the branch itself, use your bank’s mobile app, or go through the ATM, there’s absolutely no difference. The back of the check is blank, but you simply endorse the back of the check where you normally would and hand it to the teller, take your pictures, or insert it into the ATM and you’re done.

Q: Do I have to print the eCheck?
A: Yes, you’ll need to print the eCheck. After you’ve printed it, you can treat it like you would any other check.

Payee Name:

Please make sure you can deposit checks made payable to this name.

Your Email Address:

Leave this field blank if you DO NOT WANT an Emailed Check.
* U.S. shippers only.

IMPORTANT If an email address is entered, the claim payment will be made to this address via email. This is your (the shipper) email address. A physical check WILL NOT BE MAILED TO YOU. If, for any reason, we are unable to remit payment via Email Check, we will contact you for an alternative, such as a physical check.

Information de reclamation

Type de réclamation:*

Transporteur:*

Nom du service de transporteur:

(1st Class, Ground, Express, etc)

Nom complet du destinataire:*

Ceci est le destinataire.

Adresse de destination:*

Ville de destination:*

État de destination:*

Veuillez sélectionner "AUTRE PAYS" si en dehors des États-Unis ou du Canada

Code postal de destination:*

Pays de destination:*

Téléphone du destinataire:

(XXX-XXX-XXXX)

Numéro de facture:*

Numéro de facture, identifiant eBay, numéro de reçu, etc.

Date d'expédition:*

Date de découverte de la perte:*

Réclamer le contenu:*

200 caractères ou moins

Description de la réclamation:*

400 caractères ou moins

Numéro de suivi:*

Numéro de facture, identifiant eBay, numéro de reçu, etc.

Une réclamation a-t-elle été déposée directement auprès du transporteur?

Montant total de la demande:* Numéro de facture, identifiant eBay, numéro de reçu, etc.

Méthode de paiement de la réclamation

Type de paiement:*

Veuillez sélectionner la méthode selon laquelle vous souhaitez que votre réclamation soit payée.

Par défaut, toutes les réclamations sont réglées à l’assuré par chèque postal et peuvent prendre jusqu’à 2 semaines. Si vous souhaitez recevoir un règlement plus rapide des réclamations, nous avons les options supplémentaires ci-dessous.

Certification

I hereby certify that all information on this form is accurate and truthful. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000.00 (18 USC 1001). In addition, a civil penalty of up to $5,000.00 and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802). For your protection California law requires the following to appear on this form. Any person who knowingly presents false or fraudulent information to obtain or amend insurance coverage or to make a claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison.

WARNING: Any fraudulent claims will make the shipper and/or consignee liable for any prosecution for mail fraud under federal crime code.

I certify the above is correct.

By completing our electronic claim form and clicking the “Submit Claim” button you give your consent for Shipsurance to communicate with you regarding your shipping claim electronically via the email address provided on this claim form. If you prefer communication via postal mail, please call us at 866-852-9956 or email us as at [email protected] to opt-out out of electronic communication for this claim.

File a New Shipping Insurance Claim

Lookup Your Insured Shipment

Shipment Details

Déposer une nouvelle réclamation d'assurance

Rechercher votre envoi assuré

Détails de l'envoi

File a New Shipping Insurance Claim

Déposer une nouvelle réclamation d'assurance expédition

Payee Contact Information - This is the person that purchased the insurance.

Claim Information

Claim Payment Method

Emailed Check

PayPal

Check

Information de reclamation

Méthode de paiement de la réclamation

Chèque

PayPal

Certification

La certification