File a New Shipping Insurance Claim

Use the form below to search for your insured shipment. These details will be used to pre-fill your claim form with the original shipment information.
If the shipment you are looking for is not found it does not indicate that your shipment was not insured.
You can start a blank claim form by clicking here.

Lookup Your Insured Shipment

Cancel lookup and start a blank claim form by clicking here.

File a New Shipping Insurance Claim

Please complete the claim form below.

*LOSS Claim Note: All LOSS claims for shipments sent via the USPS or consolidator - If the claim is for a lost package, the Insured must wait 20 calendar days (for Domestic shipments) or 40 calendar days (for International shipments) before filing claim with Shipsurance.

*DAMAGE Claim Note: All packaging material and damaged goods must be kept in the original form as received. The packaging and item(s) shipped must not be sent back to the shipper until a claim is complete.

If you have any questions, do not hesitate to contact us.
Search for an insured shipment to pre-fill the claim form. Search for an insured shipment to pre-fill the claim form (FRENCH).
* Denotes Required Fields

Payee Contact Information - This is the person that purchased the insurance.

The claim check will be mailed to this address.
Please select "OTHER COUNTRY" if outside of the U.S.A. or Canada
IMPORTANT All claim communication is sent to this email address.

Claim Information

(1st Class, Ground, Express, etc)
This is the recipient.
Please select "OTHER COUNTRY" if outside of the U.S.A. or Canada
Invoice #, eBay Id, Receipt #, etc.
200 characters or less
400 characters or less
Tracking or customs number

Claim Payment Method

Please select the method you would like your claim to be paid.


I hereby certify that all information on this form is accurate and truthful. The submission of a false, fictitious or fraudulent statement may result in imprisonment of up to 5 years and a fine of up to $10,000.00 (18 USC 1001). In addition, a civil penalty of up to $5,000.00 and an assessment of twice the amount falsely claimed may be imposed (31 USC 3802). For your protection California law requires the following to appear on this form. Any person who knowingly presents false or fraudulent information to obtain or amend insurance coverage or to make a claim for the payment of a loss is guilty of a crime and may be subject to fines and confinement in state prison.

WARNING: Any fraudulent claims will make the shipper and/or consignee liable for any prosecution for mail fraud under federal crime code.

I certify the above is correct.
By completing our electronic claim form and clicking the “Submit Claim” button you give your consent for Shipsurance to communicate with you regarding your shipping claim electronically via the email address provided on this claim form. If you prefer communication via postal mail, please call us at 866-852-9956 or email us as at [email protected] to opt-out out of electronic communication for this claim.